Refund Policy

Effective Date: January 1, 2025

Last Updated: January 1, 2025

At Vexloryn, we are committed to providing high-quality Italian cooking recipes, culinary content, and services. This Refund Policy outlines the circumstances under which refunds may be issued for any paid products or services offered through our website vexloryn.com.

1. General Policy

Currently, Vexloryn primarily offers free content including recipes, cooking tips, and blog articles. However, we may offer the following paid products or services from time to time:

• Premium recipe collections or eBooks
• Online cooking classes or workshops
• Subscription-based premium content access
• Personalized cooking consultation services
• Branded merchandise or cooking tools
• Sponsored or exclusive content

2. Free Content

The majority of content on Vexloryn, including recipes, blog posts, and basic cooking tips, is provided free of charge. As these are free services:

• No refunds are applicable for free content
• Content is provided "as is" without guarantees
• We reserve the right to modify or discontinue free content at any time

3. Digital Products Refund Policy

3.1 Eligibility for Refunds

For digital products such as eBooks, recipe collections, or downloadable content:

• Refund requests must be made within 14 days of purchase
• The product must not have been downloaded or accessed
• You must provide a valid reason for the refund request
• Proof of purchase must be provided

3.2 Non-Refundable Digital Products

The following digital products are NOT eligible for refunds:

• Products that have been downloaded or accessed
• Products purchased during special promotional periods (unless otherwise stated)
• Customized or personalized digital content created specifically for you
• Products purchased more than 14 days ago

4. Online Classes and Workshops

4.1 Cancellation and Refund Timeframes

4.2 Special Circumstances

Exceptions may be made in the following cases:

• Medical Emergency: Full refund with valid medical documentation
• Technical Issues on Our End: Full refund or free rescheduling
• Class Cancellation by Vexloryn: Full refund or credit for future classes

5. Subscription Services

5.1 Monthly Subscriptions

For monthly subscription services:

• You may cancel at any time before the next billing cycle
• No refunds for partial months
• Access continues until the end of the current billing period
• Cancellation takes effect at the end of the current billing cycle

5.2 Annual Subscriptions

For annual subscription services:

• Refund requests within 30 days: Full refund minus any months used
• Refund requests after 30 days: Prorated refund based on unused months
• No refunds after 6 months of the subscription period

5.3 Trial Periods

If a free trial period is offered:

• You may cancel during the trial period without charge
• Cancellation must be completed before the trial period ends
• Once the trial period ends and billing begins, standard refund policies apply

6. Physical Products and Merchandise

6.1 Return Eligibility

For physical products such as cookbooks, cooking tools, or branded merchandise:

• Returns accepted within 30 days of delivery
• Items must be unused and in original packaging
• All tags and labels must be intact
• Proof of purchase required

6.2 Return Shipping

• Customer is responsible for return shipping costs unless the item is defective
• We recommend using a trackable shipping service
• Vexloryn is not responsible for items lost in return transit

6.3 Damaged or Defective Items

For damaged or defective physical products:

• Report damage within 7 days of delivery
• Provide photographic evidence of damage
• We will provide a full refund or replacement at no cost
• We will cover return shipping for defective items

7. Consultation Services

For personalized cooking consultation or coaching services:

• Cancellations made 24 hours before appointment: Full refund or rescheduling
• Cancellations made less than 24 hours before: No refund
• No-shows: No refund
• Technical issues on our end: Full refund or free rescheduling

8. Refund Process

8.1 How to Request a Refund

To request a refund, please follow these steps:

1. Contact us via email at [email protected] or through our contact form
2. Include your order number and date of purchase
3. Provide a clear explanation for your refund request
4. Include any supporting documentation (receipts, photos, etc.)

8.2 Review Period

Once we receive your refund request:

• We will acknowledge receipt within 2 business days
• Refund requests will be reviewed within 5-7 business days
• You will be notified of the approval or rejection of your refund

8.3 Refund Processing Time

If your refund is approved:

• Processing time: 5-10 business days
• Refunds will be issued to the original payment method
• Credit card refunds may take additional time to appear (depending on your bank)
• You will receive confirmation once the refund is processed

9. Non-Refundable Items and Services

The following are NOT eligible for refunds under any circumstances:

• Gift cards or promotional credits
• Services that have been fully rendered
• Personalized or custom-made items (unless defective)
• Items purchased on final sale or clearance
• Downloaded digital content that has been accessed
• Late or missed appointments without 24-hour notice

10. Exchanges

We accept exchanges for physical products under the following conditions:

• Exchanges requested within 30 days of delivery
• Item must be unused and in original condition
• Exchanges subject to product availability
• Customer pays shipping costs for exchanges (unless item is defective)

11. Promotional Offers and Discounts

For purchases made with promotional codes or during sales:

• Refunds will be issued for the amount actually paid
• Promotional discounts cannot be redeemed for cash
• Some promotional items may be non-refundable (clearly stated at purchase)

12. Chargebacks

We take chargebacks seriously. If you initiate a chargeback:

• Please contact us first to resolve any issues
• Unauthorized chargebacks may result in account suspension
• We reserve the right to dispute unwarranted chargebacks
• You may be liable for chargeback fees if the claim is found to be invalid

13. Force Majeure

Vexloryn is not responsible for failure to fulfill services due to circumstances beyond our reasonable control, including but not limited to:

• Natural disasters
• Pandemics or public health emergencies
• Government restrictions or regulations
• Technical failures beyond our control

In such cases, we will offer rescheduling, credits, or refunds at our discretion.

14. Modifications to Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Purchases made prior to policy changes will be governed by the policy in effect at the time of purchase.

15. Disputes

If you have a dispute regarding a refund decision:

• First, contact our customer service team to discuss the issue
• Provide any additional information that may support your case
• We will conduct a secondary review within 5 business days
• Final decisions will be communicated in writing

16. Contact Information

17. Consumer Rights

This Refund Policy does not affect your statutory rights as a consumer under applicable law. In some jurisdictions, you may have additional rights that cannot be waived by this policy. If you are a consumer in the European Union, you have the right to withdraw from distance contracts within 14 days under the Consumer Rights Directive.

18. Acknowledgment

By making a purchase on our Website, you acknowledge that you have read, understood, and agree to this Refund Policy. If you do not agree with this policy, please do not make purchases on our Website.

Thank you for choosing Vexloryn. We appreciate your business and are committed to your satisfaction with our products and services.